Title
About
Highly experienced and dedicated hospitality professional with a proven 25-year track record in the service and yachting industries. Possessing exceptional organizational skills, meticulous attention to detail, and a passion for creating seamless and luxurious experiences. Seeking to leverage expertise gained as a Chief Stewardess on superyachts into a challenging and rewarding land-based role as a Housekeeper or House Manager. Adept at managing diverse teams, anticipating client needs, and maintaining impeccable standards of cleanliness, service, and discretion.
Experience
Chief Stewardess 5+ years
* Managed all aspects of interior operations on luxury superyachts, ensuring the highest standards of service and guest satisfaction for high-net-worth individuals and their families.
* Oversaw and trained a team of stewardesses, fostering a collaborative and efficient work environment.
* Developed and implemented detailed housekeeping schedules, maintenance plans, and inventory control systems.
* Managed budgets, procured supplies, and coordinated with vendors to ensure smooth operations.
* Excelled at anticipating guest needs and preferences, providing personalized and discreet service.
* Maintained meticulous records and ensured compliance with all safety and regulatory procedures.
* Proficient in all aspects of housekeeping, laundry, valet services, and table service.
* Provided exceptional customer service in fast-paced environments, consistently exceeding client expectations.
* Developed strong communication and interpersonal skills, building rapport with diverse clientele.
* Mastered the art of anticipating needs and providing personalized service, ensuring a memorable experience.
Skills
* Housekeeping & Laundry: Expert in all aspects of cleaning, laundry, ironing, and garment care, including handling delicate fabrics and specialized cleaning products.
* Service Excellence: Proven ability to provide personalized, discreet, and anticipatory service to high-net-worth individuals.
* Team Management: Experienced in leading, training, and motivating teams to achieve exceptional results.
* Organization & Time Management: Highly organized and detail-oriented, with the ability to manage multiple tasks efficiently and meet deadlines.
* Communication & Interpersonal Skills: Excellent communication and interpersonal skills, both written and verbal.
* Inventory Management: Proficient in managing inventories, procuring supplies, and maintaining accurate records.
* Budget Management: Experienced in managing budgets and controlling expenses.
* Discretion & Confidentiality: Understands the importance of discretion and maintaining confidentiality.
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