Role Overview
This is a dynamic and varied role combining management responsibilities with practical, day-to-day household duties.
The successful candidate will be highly organised, discreet, and flexible, with a proactive approach and excellent attention to detail.
Candidates must be able to travel to London easily and a background in Yachts would be ideal.
- Booking and managing all personal appointments including, but not limited to, medical appointments, social events, restaurants, club membership invites and ad hoc errands.
- Think and act strategically and proactively to manage and foresee any conflicts and issues that arise or may arise.
- Together with the executive assistant organise and research complex travel arrangements for the Employer, including, but not limited to, flights, hotels, transfers, itineraries and last-minute changes in respect of both business and leisure travel.
- Ensure personal documents are kept up to date and renewed and a full and current record of the same is kept and managed (including but not limited to passports, health cards, identification documents, vaccinations etc.)
- Manage the day-to-day running of the London property, including care and maintenance of the interior and exterior.
- Supervise and assist in housekeeping duties, in-house laundry and management of dry cleaning, providing cover as needed.
- Contact, screen, propose and oversee all vendors, comparing multiple quotes and track spending.
- Oversee, co-ordinate and supervise all contractors and keep record of all renovation projects, track work progress and costing.
- Be responsible for budget management, invoice review and payment, managing petty cash as well as maintaining and submitting records/receipts.
- Be responsible for submitting account receipts for the UK HSBC bank account.
- Set the service standards to meet the needs of the Employer and properties, ('concierge style' attitude and discretion are of paramount importance).
- Undertake/oversee a daily walk through of the property (interior and exterior) and be responsible for ensuring the principal aesthetics of the properties with an appreciation for aesthetic quality and demonstrate high end design sensibilities.
- Supervise and assist in organic, fresh produce food shopping, preparation and cooking for the Employer when at the property, providing cover as needed.
- Be responsible for weekly meetings with Housekeeper to keep informed and up to date, to ensure that work is delegated efficiently and to inspect work which has or is being carried out.
- Act as point of contact and gatekeeper for any updates provided by the Employer on household activity, scheduled maintenance and status of staff.
- Wardrobe management including meticulous packing, unpacking, and organising for the Employer, prepare and maintain packing lists.
- Maintain and update household manuals as needed.
- Work with, schedule, supervise and be responsible for the upkeep of maintenance for the properties (electrician, plumbing, gas, heating, boiler etc).
- Maintain seasonal routines and procedures for the interior and exterior of the properties: i.e. painting, window washing, jet washing, carpet cleaning etc.
- Organise, pack, ship receive and record all deliveries and packages for the property and Employer.
- Be responsible for handling and caring for fine art, fine furniture, antiques and collectables.
- Schedule personal appointments and run ad hoc errands when requested.
- Travel with the Employer as required, and at any event up to 12 weeks a year, to offer assistance for both business and leisure trips, pack and unpack with the aim to create a seamless "home from home" experience whilst traveling and staying in hotels.
Travel Requirements
- Travel to Canada
- Trips typically up to 2 weeks at a time
- Travel shared on a rota basis
Working Schedule
When Principal is in Residence:
- Monday to Saturday (rota shared to cover Saturdays so you won't work every Saturday)
- Shift patterns:
- 7:30am – 4:00pm
- 11:30am – 8:00pm
When Principal is not in Residence:
- Monday to Friday
- 9:00am – 5:00pm
Candidate Requirements
- Yacht experience a bonus
- Exceptional attention to detail
- Flexible and adaptable
- Discreet, trustworthy, and professional at all times
- Strong communication and interpersonal skills
- Ability to work both independently and as part of a team