TPS2839
Front of House Receptionist - Abu Dhabi
THE BUSINESS
A long-established premium wellness studio in Abu Dhabi, known for precision-led training, refined aesthetics and a discerning client community. The business is now entering a major expansion phase, opening a flagship studio in one of Abu Dhabi's busiest locations, and building the team to scale with it.
THE ROLE
The Front of House Receptionist is the first impression, the last connection and the steady rhythm of the studio. The role is to create calm efficiency and genuine warmth from the moment a client walks in - managing bookings, processing sales, holding the front desk to a premium standard and making every client feel recognised and looked after. Works closely with instructors and the Studio Manager to keep class flow smooth across every shift.
— Welcome clients with warmth and professionalism, creating an effortless first impression
— Manage check-ins, bookings and waitlists with accuracy and speed
— Anticipate client needs, resolve issues gracefully and guide new clients through onboarding
— Hold the front desk, retail and lounge areas to a consistently polished standard - clean, stocked and inviting
— Support smooth daily operations, from opening and closing procedures to class readiness
— Coordinate communication between instructors, management and clients, reporting maintenance or facility issues promptly
— Process class-pack and membership sales with accuracy and confidence, and promote upcoming classes, events and offers naturally as part of service
— Handle payments, cash-up and reconciliation with care
— Maintain accurate client data across booking, CRM and POS systems, tracking attendance and cancellations
— Support in-studio events, activations and VIP visits
— Collaborate across shifts, sharing client notes and feedback, and participate in ongoing training
Position: Front of House Receptionist
Location: Abu Dhabi (new flagship studio, high-traffic location)
Reporting Line: Works closely with instructors and reports to the Studio Manager
Salary: Competitive package with performance incentives
Visa: Employment visa sponsored
Benefits: Medical insurance in line with company policy, complimentary classes, and family and friends perks
Employment Type: Full-time, on-site, shift-based including evenings, weekends and holidays
Start: Immediate / flexible for the right candidate
THE CANDIDATE
The right person is warm, poised and quietly precise - someone who makes people feel welcome without effort and who takes genuine pride in a calm, well-run front desk. She is composed under pressure, detail-focused and naturally hospitable.
— One to two years' experience in boutique fitness, hospitality or premium customer service
— A calm, warm communicator with strong attention to detail
— Strong multitasking ability and composure under pressure
— Confident with booking, CRM and POS systems, or quick to learn them
— Reliable, proactive and polished in presentation
— Strong English communication, spoken and written
— A genuine interest in wellness, movement or health
— Flexibility to work evenings, weekends and holidays
— Boutique fitness experience (Pilates preferred) or events and activation experience is a strong asset
TO APPLY PLEASE CLICK ON THE LINK:
https://recruitcrm.io/apply/17832454221490062272zhI
