Assistant Butler in central London

Randolphs • London, Greater London, England, United Kingdom • £40k / year • 6d ago

Language Requirements: English

On behalf of our private client, one of the City of London’s Great Twelve Livery Companies, we are seeking a professional, courteous, flexible candidate.

The establishment hosts a wide range of Company functions, formal dinners, receptions and external events.

Joining a team of two Butlers reporting to the Head Butler, the role involves supporting the successful delivery of events and maintaining high standards of hospitality, service and presentation.

Experience of working within a Livery Company, private members’ organisation or comparable formal hospitality environment would be advantageous.

Days of work: Monday to Friday & 1-2 evenings per week (1 day in lieu given for every 3 evenings worked)

Hours: 8am – 5pm

Duties include:

Event Operations and Hospitality

Assist the Head Butler in preparing for and delivering Company and external events to a consistently high standard.
Ensure event spaces, tables, service equipment and other facilities are properly prepared and presented.
Deliver professional food and beverage service at formal dinners, receptions, meetings and other events.
Liaise with the Events, Catering, Security and other Hall teams to ensure the safe and smooth running of events.
Ensure guest requirements, including dietary and allergen information, are appropriately communicated and managed.
Support formal Company occasions, maintaining the required standards of service, etiquette and protocol.
Undertake ceremonial and Toastmaster duties as required.

Staff Supervision and Organisation

Assist the Head Butler in supervising the Butler team and casual hospitality staff.
Allocate duties, provide direction and ensure appropriate standards of performance and presentation.
Assist with the booking, organisation and supervision of casual staff.
Support the induction, training and development of casual staff.
Maintain accurate staffing records, including hours worked and overtime where required.
Deputise for the Head Butler when necessary.

Hall Operations, Stock and Equipment

Assist with the care, handling, security and maintenance of the Company’s silver and other valuable service equipment.
Support the management of the wine cellar, including stock control, inventories and appropriate storage.
Monitor hospitality supplies, equipment and stock levels, assisting with ordering and expenditure control.
Ensure service areas, equipment and event spaces are maintained to the required standards.
Assist with the preparation of event documentation and associated operational records.
Support the Head Butler with relevant budgets, cost control and administrative responsibilities.

Health, Safety and Duty Management

Undertake Deputy Duty Manager and Crowd Controller responsibilities as required.
Ensure compliance with the Hall’s health and safety, fire safety, security and operational procedures.
Maintain safe working practices, including appropriate food hygiene and COSHH requirements.
Identify and report operational risks, incidents and safety concerns.
Complete all mandatory internal training, including Health and Safety and Duty Manager training.

Systems and Administration

Use the Company’s CRM and events management systems, to access, update and maintain accurate event information.
Maintain appropriate records relating to events, staffing, stock and expenditure.
Communicate effectively with colleagues across departments to support efficient planning and event delivery.

Responsibilities and duties include:

Relevant experience in a professional hospitality, events or banqueting environment, preferably involving formal or high-quality service.
Experience of supervising hospitality staff, including managing teams of casual staff.
A sound understanding of food and beverage service, including formal dining and event protocols.
Experience of event preparation, organisation and operational delivery.
Knowledge of stock control, inventory management and the appropriate care of service equipment.
An understanding of relevant health and safety, food hygiene and workplace safety requirements.
Competence in using IT systems, including CRM or events management software, and maintaining accurate records.
Strong organisational skills and attention to detail.
The ability to supervise and motivate staff and work effectively as part of a team.
The ability to remain calm, practical and professional under pressure.
Sound judgement, discretion and an understanding of confidentiality.
A proactive, flexible and collaborative approach to work.
Confidence in using CRM systems and other relevant IT applications.
A willingness to undertake mandatory and ongoing training.

Salary: £40,000 per annum gross

To start: asap

Unless otherwise specified a minimum of 2 years relevant experience is required to receive the advertised rate of pay.

Randolphs is an employment agency, and employment business authorised to advertise the role on behalf of our client.